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Entry Level IT Help Desk

May 8, 2026

Job Summary

Want an opportunity to be part of something exciting? How about a career that is employee focused? What about working with a group of professionals who are tired of the “typical” office environment? If so we are looking for you! Our company is in the start-up phase and is going to be awesome!! We need your skills and talent in the hi-tech industry to help us get this off and running.

We offer an exciting work environment for folks who prefer a career not just a job. This is an opportunity to get in on something that is going to grow quickly. It is an original idea and there is nothing like it in the marketplace currently. We have the financial capital now all we need is the human capital.

Position Summary

Responsible for ensuring internal end-user satisfaction during the problem resolution process. Required to track detailed information, including diagnostic troubleshooting steps, about each end-user’s service need in an online ticketing system. Maintaining constant communication to end-users and other team members is essential for successful operation.

Information technology is highly dynamic and the qualified candidate must have the ability to acquire and maintain a working knowledge of a wide range of applications and systems. A skilled approach to support, with emphasis on customer service is expected. The position requires a dependable, results-oriented team player, a self-starter who can work with minimal supervision and with the support of their peers.

Personality

Emotionally intelligent ; demonstrates patience, understanding and empathy for a frustrated customer. Has a true desire to build a relationship with the customer.
Problem solver ; takes the initiative to reproduce the problem before navigating a solution by understanding not just what went wrong, but what action the customer is after.
Good communicator ; has a practiced grasp on how to reduce complex concepts into familiar, digestible terms for a customer, avoiding long-winded explanations and focusing on solving the issue quickly. Friendly, honest, and — most importantly — brief.
Methodical ; deliberate, detail-oriented with the ability to get to the heart of the problem. Regularly follows up with customers until their problem is resolved.
Creative and resourceful ; finds clever and fun ways to go the extra mile — and wants to do so in the first place

Responsibilities and Duties

Receive technical support requests from internal users via phone, email, and online ticketing system.
Interact with end-users in a professional and courteous manner, providing quality service.
Accurately identify, evaluate and prioritize end-users’ issues, requests and/or questions.
Provide first level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end-user issues or escalate as necessary.
Document issues, requests and/or questions into the ticketing system.
Regularly communicate with end-users as to the status of open tickets.
Perform post-resolution follow-ups to issues/requests.
Increase productivity by continued improvement of knowledge level and troubleshooting procedures.

Qualifications and Skills

Ability to effectively document and triage most calls.
Demonstrated understanding of how this role affects the end-user or other team members involved in serving the client.
Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
Effectively apply communication skills to build and maintain relationships.
Able to work effectively with others and to build a shared vision which leads to accomplishing team goals and identifying/resolving problems.
Knowledge of PC, laptop and printer hardware configuration, deployment and troubleshooting.
Experience with Windows operating systems, G Suite – Gmail, Drive, Docs, etc.
Prior experience utilizing ticket tracking systems is a plus.

Benefits Medical, Dental and Vision

Job Type: Part-time

Pay: From $15.00 per hour

Benefits

Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Tuition reimbursement
Vision insurance

Education:

Associate (Preferred)

Experience:

Windows: 1 year (Preferred)
Active Directory: 1 year (Preferred)
Customer service: 1 year (Preferred)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...