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Client Partner, Scaled Accounts
Title: Client Partner, Scaled Accounts
Location: Remote USA (Preferred time zones are Eastern US and Central US)
Job Description:
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.
We are seeking a highly operational and execution-oriented Scale Client Partner to manage a high-volume portfolio of customers, driving retention, renewal predictability, and consistent customer value at scale. This role is paired with a technical success manager and is responsible for managing the post-sale customer lifecycle through structured, repeatable motions, including adoption, value realization, and renewal execution. Unlike enterprise-focused roles, this position emphasizes breadth over depth, requiring strong prioritization, disciplined system usage, and the ability to efficiently manage many accounts simultaneously.
The ideal candidate brings strong renewal management experience, forecasting rigor, and the ability to connect customer outcomes to commercial impact across a broad and diverse book of business.
Key Responsibilities
- Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential.
- Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure.
- Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities.
- Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce, ensuring visibility across customer activity and outcomes.
- Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth.
Experience
- 5–8+ years of experience in Customer Success, Account Management, or Renewal Management within software and/or hardware environments
- Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation
- Experience operating within structured, scalable customer engagement models and repeatable processes
- Ability to interpret customer health, usage, and risk signals to drive prioritization and action
- Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer base
- Technical aptitude and ability to connect product capabilities to customer business outcomes
- Bonus: Experience in industrial manufacturing, digital transformation, or process optimization environments
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 to $155,000 split of base salary + variable. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
