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Technical Account Manager

May 27, 2026

Company DescriptionZayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Zayo is seeking a Technical Account Manager to be responsible for managing key aspects of post-sales network delivery, including circuit and cable inventory, close-out documentation, and technical alignment between network infrastructure and customer requirements. This role serves as a cross-functional liaison between project managers, engineering teams, and field operations to ensure timely and accurate service deployment while supporting our top financial customers.Location: This role will consider applicants that currently reside in the continental United States. Preference is in the Central and Eastern Time Zones. Responsibilities:Account Plan Management<ul><li>Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.</li><li>Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.</li><li>Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.</li><li>Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.</li><li>Collaborate with customer-facing teams to track and report progress on key milestones.</li><li>Document customer communications in the account plan, including meeting attendees, key takeaways, action items, and weekly customer temperature updates.</li></ul>Circuit and Cable Inventory Management<ul><li>Maintain and update inventory records for all active and planned network circuits and cabling.</li><li>Conduct regular audits to ensure accuracy and alignment with physical infrastructure.</li></ul>Close-Out Package Oversight<ul><li>Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.</li><li>Edit and validate network design documents and KMZ files to reflect final installations.</li></ul>Post-Sales Technical Support<ul><li>Provide technical support during the implementation phase to align network builds with customer locations and expectations.</li><li>Troubleshoot discrepancies and support service validation and handoff to customers.</li><li>Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.</li></ul>Network Diagram Review<ul><li>Review completed network diagrams submitted by fiber engineering.</li><li>Ensure accuracy and alignment with the original pre-sales design to maintain design integrity and performance expectations.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Service Delivery Project Managers (SD PMs), fiber engineers, Outside Plant (OSP) Project Managers, and field technicians.</li><li>Serve as the coordination point for resolving implementation issues and ensuring project milestones are met.</li></ul><h3> </h3>Qualifications:<ul><li>Bachelor's degree (B.A.) from four-year College or University.</li><li>Minimum of five (5) years’ project or program management experience, engineering and design experience. </li><li>Experience with telecom circuit design, fiber infrastructure, or network implementation.</li><li>Proficiency with design tools (e.g., KMZ, Visio) and inventory databases.</li><li>Expert level of familiarity with MS Excel/PowerPoint/Word.</li><li>Strong communication and project coordination skills.</li><li>Familiarity with fiber construction processes and field operations is a plus.</li><li>Experience with Salesforce is a plus.</li></ul>Estimated Base Salary Range: $68,100.00 - $104,700.00 USD/annually.The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.Benefits, Rewards & Wellness<ul><li>Excellent Health, Dental & Vision Insurance</li><li>Retirement 401(k) Savings Plan</li><li>Generous paid time off policy including paid parental leave</li></ul>Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...