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Team Member Customer Care - Part Time - Work At Home (OK, AL, GA Applications Only)

May 8, 2026

<h2>Who We Are</h2>At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education:<ul><li>High school diploma or equivalent required</li></ul>Work Experiences: <ul><li>• 6+ months experience in a customer service-related role required</li><li>• Experience in an Omni Channel Contact Center environment preferred</li><li>• Previous Work at Home experience preferred</li></ul>Skills: <ul><li>Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally</li><li>Maintain the customer’s perspective as a driving force behind activities</li><li>Strong analytical, problem solving and creative thinking skills</li><li>Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized</li><li>Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)</li><li>Ability to toggle multiple web browsers, with dual monitors</li><li>Excellent keyboarding skills</li><li>Self-motivated and able to work independently and within a team setting</li><li>Knowledge of customer service principles and best practices</li><li>Familiarity with Academy’s product lines preferred</li><li>Bilingual (Spanish and English speaking) a plus</li></ul>Responsibilities: <ul><li>Answer incoming customer contacts (calls, chats, emails) in a professional manner</li><li>Respond to customer inquiries through multiple channels, as needed</li><li>Research and troubleshoot problems and provide resolutions by using available resources</li><li>Provide customers with product and service information</li><li>Identify and escalate priority issues</li><li>Follow-up with customers, when necessary</li><li>Document customer contacts, as required</li><li>Develop a thorough understanding of Academy policies, procedures, and safety rules</li><li>Duties may change; team member may be required to perform other duties as assigned</li></ul>Home Office Requirements:Internet<ul><li>Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.</li><li>No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)</li><li>Speed: Minimum download speed of 5.0 MBPS (preferably 75+)</li><li>At least 4 GB of available RAM</li><li>Data Usage 1024 GB (1 Terabyte)</li></ul>Hardware<ul><li>1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided</li></ul> Environment<ul><li>Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.</li></ul>Physical Requirements & Attendance:<ul><li>Acceptable level of hearing and vision to perform job duties</li><li>Adhere to company work hours, policies, procedures, and rules governing professional staff behavior</li><li>Available to work weekends and all holidays except for Christmas Day</li></ul><h1>Equal Employment Opportunity</h1>Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...