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Scheme Compliance Lead
About the position
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. We’re looking for a Lead, Scheme Compliance to help ensure Checkout.com maintains strong adherence to Visa and Mastercard scheme rules across our North America operations. This role is central to supporting the company’s compliance posture with the card schemes, by managing day-to-day scheme compliance activities, leading investigations, implementing corrective actions, and collaborating across teams to embed best practices. The Lead will work closely with stakeholders across Risk Operations, Legal, Product, Compliance, and the card schemes to ensure operational readiness, policy alignment, and timely responses to scheme matters.
Responsibilities
- Manage daily scheme compliance operations and ensure timely resolution of compliance cases and scheme inquiries.
- Support the development, implementation, and maintenance of card scheme compliance policies, procedures, and internal controls.
- Provide scheme compliance guidance to Company policies.
- Conduct detailed investigations into potential non-compliance issues, document findings, and recommend remediation plans.
- Work cross-functionally with Commercial, Product, Risk, and Legal teams to assess business models and ensure alignment with scheme rules.
- Participate as the scheme compliance subject matter expert in leadership forums.
- Prepare and maintain accurate reporting and dashboards to monitor compliance metrics and highlight areas for improvement.
- Support training and awareness programs to promote a culture of compliance and understanding of scheme requirements across the organization.
- Build and maintain strong working relationships with card schemes, internal teams, and external stakeholders to resolve issues efficiently.
- Primary point of contact to our bank partners on scheme compliance matters.
- Identify opportunities for process improvement and contribute to the enhancement of compliance frameworks and documentation.
Requirements
- Solid understanding of card scheme rules and operational processes within a payments or acquiring environment.
- Proven experience working in scheme compliance, card network relations, or risk operations within a payments company, bank, or fintech.
- Strong analytical and problem-solving skills, with the ability to interpret complex rules and apply them to real-world scenarios.
- Excellent communication and interpersonal skills, able to collaborate effectively across technical and non-technical teams.
- Highly organised, detail-orientated, and comfortable managing multiple priorities in a fast-paced environment.
- Proactive and ownership-driven, demonstrating accountability and initiative in driving compliance outcomes.
- Comfortable engaging with external partners (e.g., card schemes, acquirers) and representing the company professionally.
Nice-to-haves
- Prior experience managing or mentoring a small team or acting as a lead on complex cases is a plus.
