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[Remote] Inside Sales/Telesales Representative – SMB Retail Solutions
Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is seeking a motivated and customer-focused Inside Sales/Telesales Representative to support the growth of their small and mid-sized business customer base. This role is responsible for outbound prospecting, relationship development, and sales of DTS Connex’s SaaS-based cash management and retail operations platform, along with related consumable products used in day-to-day store operations.
Responsibilities
- Conduct outbound calling and targeted outreach to cash-intensive businesses including: Specialty retail, Restaurants, Convenience stores, Grocery, Hospitality, Franchise organizations
- Identify and qualify new business opportunities within small and mid-market accounts
- Develop and maintain a healthy sales pipeline through proactive outreach and follow-up activity
- Schedule discovery meetings and solution discussions for senior sales executives when appropriate
- Promote and position DTS Connex solutions including: SaaS-based cash management and operational platforms, Cash visibility and reporting solutions, Smart safe and cash automation technologies, Managed operational services, Retail and POS operational workflow solutions, Store-level operational efficiency tools
- Help customers understand how DTS Connex solutions can: improve cash accountability, streamline store operations, reduce shrink and loss exposure, improve labor efficiency, and provide operational visibility across locations
- Qualify inbound and outbound opportunities for the broader sales organization
- Independently manage smaller transactional and SMB opportunities
- Transition larger, multi-location, strategic, or technically complex opportunities to senior sales representatives
- Support senior sales staff with: account research, customer follow-up, quoting, pipeline development, and sales coordination activities
- Maintain accurate records of customer interactions and opportunities within HubSpot
- Track sales activity, pipeline status, and forecasting updates
- Collaborate with operations, customer service, and senior sales leadership to ensure smooth onboarding and customer support
Skills
- Bachelor's degree or equivalent experience required
- 3 - 5 years of inside sales, telesales, business development, or customer-facing sales experience
- Strong communication and phone-based selling skills
- Comfortable with outbound prospecting and cold calling
- Ability to build rapport quickly and maintain customer relationships
- Strong organizational and time management skills
- Experience using HubSpot or similar CRM platforms
- Proficiency in MS Office tools
- Experience selling SaaS, recurring revenue solutions, or operational services
- Experience selling into retail, restaurant, grocery, hospitality, or franchise organizations
- Familiarity with cash management products
- Familiarity with retail operations
- Familiarity with POS-related products/services
- Familiarity with operational consumables
- Familiarity with multi-location retail operations
- Experience supporting field sales or enterprise sales teams
Benefits
- In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
- Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
Company Overview