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Property Management Operations Manager - Nashville, TN

July 14, 2026

About the position

PURE HomeRiver is seeking a results-driven Operations Manager who thrives in a competitive environment and is motivated to grow portfolios, capture market share, and deliver measurable profit. This role requires a leader who understands that success means hitting targets, building efficient systems, and holding the team accountable for performance. While compliance and operations are crucial, they are viewed as tools to outpace the competition and strengthen PURE HomeRiver’s market position. Strong vendor, client, and resident relationships are valued, but the bottom line remains a priority. This is a platform for a leader who measures success in wins, growth, and profitability.

Responsibilities

Ensure all business conducted is in accordance with company policies and procedures, all State and Federal Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, State governing Real Estate licensing authority, and all other pertinent laws, whether federal or state.
Recruit and train team members as well as conduct annual performance appraisals of direct reports.
Fulfill the role of Hiring Manager as needed.
Implement and enforce policies of the Company within the property management team.
Work in conjunction with Broker to establish and implement marketing procedures and portfolio growth strategies.
Assist in the attainment of all growth/profit goals established by the Company.
Ensure Company operations function according to established quality assurance standards through use of proper procedures, forms, and processes.
Establish and maintain all necessary external (client, vendor, and resident) relationships in such a manner as to further the objectives, operating philosophy, and desired image of Company.
Establish and monitor cost/expense control of property portfolios through regular verbal and written reports from team members.
Ensure effective working relationships are established and maintained with all team members by providing the necessary checks and balances that will identify and correct discrepancies both operationally and in communications.
Ensure proper organizational coordination (both vertical and horizontal communications).
Ensure efficient and effective administrative practices are employed, including scheduling, contracting, and record keeping. As appropriate, recommend new, more sophisticated methods and procedures to Broker.
Ensure all financial information relevant to team operation is routinely monitored for accuracy and compliance with company requirements.
Review monthly reports and decide any action to resolve with team members.
Conduct periodic and annual performance evaluations of all persons reporting to this position.
Ensure all employees are active in their positions and that waste and non-productive time is eliminated.
Make every attempt to resolve all business and personnel problems or grievances, solving problems as they arise. Endeavor to resolve all potential problem areas before they have a negative effect on the Company’s operational efficiency or reputation. Function as “lead role” in resolution of portfolio related legal/contractual disputes, keeping Broker advised and informed in a timely manner.
Develop and submit all required reports to the Broker within prescribed guidelines and dates for submission.
Maintain sound business relations with customers, vendors, trade groups, employees, government agencies and the community at large.
Maintain high morale and a focus on productivity among all staff positions.
Supervise and oversee that all portfolio properties are inspected in a timely manner and that the appropriate documentation/reporting are completed and processed according to Company policy.
Endeavor to increase knowledge of the business and industry, especially as it pertains to legal, regulatory, and technical changes, communicating and conveying information as received to staff members.
Maintain awareness of all business-related trends, advances, and improvements, determining the economic impact of any fiscal or political activities that could affect the Company.
Conduct at least once monthly staff meetings, communicating policy/procedure updates and changes, legislative and regulatory updates, technology changes and improvements, etc.
Provide coverage for staff, if necessary, if extended illness or vacation schedule require.
Operations Manager may perform other duties to further the best interest of the Company as may be assigned.

Requirements

Active TN Real Estate License
At least 3 years of residential property management experience
5 years of supervisory experience
Strong working knowledge of landlord/tenant law, lease agreements, and the security deposit disposition process.
Previous team management experience is required.

Nice-to-haves

BA Degree preferred
Hospitality/Customer Service experience preferred
Experience with property management systems is a plus

Benefits

Medical, Dental and Vision Coverage
401(k) plan with a 4% Instantly Vested Match
Generous Vacation and Sick time
Life and Disability Plans
Wellness Fitness Program
Employee Assistance Program

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...