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Manager IT Platforms - SAP S/4 HANA

June 18, 2026

<span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">JOB INFORMATION</h2> </div><div><p>• Job Title: Manager Service Management Platform</p> <p>• Job Code: 129202</p> <p>• Job Grade: 60</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">JOB SUMMARY</h2> </div><div><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif">The SAP S/4HANA Platform Manager is accountable for all aspects of our SAP S/4HANA Private Cloud environment, ensuring it meets evolving business needs and delivers measurable value across the enterprise. This leader is responsible for the overall quality of solution delivery, the integration of internal resources with external service providers, and the execution of the SAP roadmap to drive continuous improvement, innovation, and operational excellence.</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">This role oversees a multi-sourced delivery model, ensuring the right mix of internal talent, external partners, and managed service providers are aligned to meet business priorities. They will champion the continuous improvement of <span style="font-family:arial, helvetica, sans-serif">ERP-related</span> processes and performance, with direct accountability for financial management of the platform, budget optimization, and cost transparency. The role also ensures proactive performance monitoring across the SAP landscape and drives the optimization of third-party tools such as Redwood (RMJ) to maximize automation and system efficiency.</p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">The SAP S/4HANA Platform Manager works closely with enterprise architecture, IT governance, and business leaders to ensure solutions align with standards, best practices, and compliance requirements. Administrative responsibilities include strategic planning, budgeting, vendor management, organizational alignment, performance management, mentoring, and training.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">LEVEL OF RESPONSIBILITY</h2> </div><div><p>Accountable for ERP platform performance, delivery, transformation outcomes, and total cost of ownership. Adapts departmental strategies and priorities to address business and operational challenges. Decisions are guided by business strategy, policies, and best practices. Manages a recognized specialty area with its own budget and measurable enterprise impact.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">ESSENTIAL FUNCTIONS</h2> </div><div><ul type="disc"> <li>Directly manage the internal SAP team and project management resources delivering both hands-on solution work and coordination of external partners.</li> <li>Maintain strong relationships with SAP, system integrators, hyperscaler partners, and managed service providers to ensure resource availability, quality, and innovation.</li> <li>Define and enforce platform service levels, ensuring performance, security, and compliance meet business needs and regulatory requirements.</li> <li>Lead financial planning, budgeting, and cost optimization for the SAP platform, ensuring transparency and alignment with business value delivery.</li> <li>Establish and maintain comprehensive performance monitoring for SAP and integrated systems to ensure availability, response times, and user experience meet targets.</li> <li>Drive optimization of third-party tools such as Redwood (RMJ), ensuring job scheduling, automation, and integration are delivering peak efficiency and reliability.</li> <li>Create and communicate the strategic vision, roadmap, and expected outcomes for the SAP S/4HANA platform and related technologies (Fiori, BTP, Analytics, integration middleware).</li> <li>Own the health, stability, and performance of the SAP landscape, including upgrade cycles, release management, and adoption of SAP best practices.</li> <li>Lead ERP modernization initiatives, including process transformation, cloud optimization, and integration with other enterprise systems (CRM, HRIS, data platforms).</li> <li>Shape demand for ERP services, ensuring alignment with business strategy, platform governance policies, and budget priorities.</li> <li>Identify new opportunities to extract business value from SAP investments, leveraging process mining, analytics, and automation tools.</li> <li>Define guiding principles, success criteria, and governance processes for ERP-related projects; remove barriers to completion and approve project closures.</li> <li>Ensure functional, technical, and process knowledge is up-to-date and future skill needs are identified and addressed.</li> <li>Foster a culture of continuous improvement, professional growth, and team accountability.</li> <li>Use data-driven decision making to optimize platform performance, reduce costs, and enhance user adoption.</li> <li>Partner with business leaders to understand requirements, co-create solutions, and translate them into actionable platform features and enhancements.</li> <li>Monitor ERP market trends, SAP product updates, and industry innovations to maintain a forward-looking platform strategy.</li> <li>All other duties as assigned.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">REQUIREMENTS</h2> </div><div><p>• Bachelor's Degree in Computer Science, Computer Engineering or other closely related discipline, and 8 Years of experience in managing or leading projects, project management, IT solution design and delivery capacities, or performing similar work, including experience in ServiceNow platform development, implementation, and management; Or</p> <p>• High School Diploma/GED and 10 Years of experience in managing or leading projects, project management, IT solution design and delivery capacities, or performing similar work, including experience in ServiceNow platform development, implementation, and management; and</p> <p>• 2 years of experience leading teams.</p> <p> </p> <p>Preferred Qualifications:</p> <p>• No mandatory certifications, though SAP S/4HANA, SAP Activate, ITIL, or financial management certifications are highly desirable.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">WORKING CONDITIONS</h2> </div><div><p>• Office environment. </p><p>• May be required to work remote, virtual environment </p><p>• May be required to work non-standard hours including weekends and holidays. </p><p>• May require travel with some overnight stays. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">SPECIAL SAFETY REQUIREMENTS</h2> </div><div><p>• Member will not be required to drive in order to perform their job duties. </p><p>• Member is not required to perform any safety sensitive duties. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">KNOWLEDGE, SKILLS AND ABILITIES (KSAS)</h2> </div><div><ul type="disc"> <li>Strong interpersonal skills with the ability to build relationships across IT, business units, and external partners.</li> <li>Exceptional communication skills—verbal, written, and presentation—capable of engaging all organizational levels.</li> <li>Excellent negotiation skills to align priorities, secure resources, and influence key decisions.</li> <li>Proven leadership of large-scale SAP S/4HANA or ECC-to-S/4 transformations, preferably in a private cloud or RISE with SAP model.</li> <li>Demonstrated experience managing vendor relationships, SLAs, and multi-year ERP roadmaps.</li> <li>Strong financial management skills, with proven ability to manage budgets, optimize licensing costs, and track ROI for platform investments.</li> <li>Hands-on experience with performance monitoring tools, system health dashboards, and tuning SAP environments.</li> <li>Knowledge of third-party ERP optimization tools such as Redwood (RMJ), with the ability to design and implement automation strategies.</li> <li>Strategic thinker with the ability to lead through ambiguity and deliver measurable outcomes.</li> <li>Deep understanding of SAP architecture, modules (Finance, Supply Chain, Manufacturing, etc.), integration, and customization capabilities.</li> <li>Experience with agile, DevOps, or hybrid delivery models in ERP environments.</li> <li>Knowledge of IT governance, risk management, and compliance in regulated industries.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">HEALTH AND SAFETY (MEDICAL/DOT REQUIREMENTS)</h2> </div><div><p>• Pre-Employment Drug Screen </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">SALARY RANGE</h2> </div><div><p>$121,534 - $162,053</p></div></div></div> </span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...