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Live Operations Manager
Scopely is looking for a Live Ops Manager to help launch and manage a soon-to-be announced AAA game. The candidate will help champion the game’s Live Ops execution to deliver best-in-class consumer experiences that are addictive, appealing and inherently social.
In this role, the Live Ops Manager will work closely with embedded Data Analysts, PMs, Game Designers, Economy Designers, and Live Ops Artists to create outstanding game experiences that optimize franchise retention and player engagement metrics. The ideal candidate embraces a team-first mentality, is flexible, highly motivated, and approachable, with excellent communication skills acquired through experience in the gaming industry.
You are a self-motivated team player who is passionate about delivering flawless and exciting content in game and is prepared to roll up your sleeves and work with team members around the world.
Responsibilities / Role:
- Execute on the Live Operations strategy and events for an RPG product, with a focus on player engagement, retention, session frequency, and long-term player satisfaction
- Deliver on a complete Live Ops content calendar, including events, seasonal content, community activations, and engagement-driving features for a new game title
- Actively provide suggestions for tools requirements and improvements resulting in Live Ops efficiencies and effectiveness
- Work closely with Economy Designers, to determine and tune content, rewards, event incentives, and player motivations while maintaining a healthy game economy
- Collaborate cross-functionally with Game Design, Product, Analytics, Community, Customer Relations, QA, Art, and Engineering teams to achieve Scopely goals (e.g., economy tuning, live ops design, maintenance) and ensure engaging new content and events are delivered to the highest quality
- Work closely with the Analytics team to perform extensive game performance reviews, A/B tests, cohort trends, engagement funnels, and identify areas of opportunity to improve retention and participation KPIs
- Monitor and optimize key business metrics including DAU, retention, session length, event participation, social engagement, and event completion rates against business targets
- Analyze player sentiment, behavioural trends, and event performance to support player excitement, collection goals, and long-term content cadence
- Perform competitor analysis and be up to date with industry trends, market benchmarks, and emerging best practices
Requirements
- Proven track record of delivering results in player engagement on market leading products, preferably RPG or collection RPG titles
- Experience with A/B testing initiatives to maximize feature KPIs
- Excellent interpersonal skills. Outstanding written/oral, organizational, analytical skills, and attention to detail
- Strong understanding of player motivations, retention systems, reward psychology, and event-driven engagement loops, with a passion for creating fun, compelling and addictive user experiences.
- Self sufficient, resourceful, and keen on operational efficiency with limited resources
- Goals driven and has an understanding of mobile KPI metrics, preferably on collection RPGs, and how to improve KPIs through Live Ops strategies
- Strong communication skills to be able to coordinate effectively with partner teams such as Product, Design, Analytics, Community, Customer Experience, Marketing, Art, and QA teams
- Strong excel / spreadsheet skills; familiarity with analytics and Live Ops tooling via schema tables is a plus
- Team first mentality with a proactive, creative, and entrepreneurial approach
- Self-motivated, entrepreneurial, creative and analytical. BA/BS degree preferred
- Available to support Live Operations needs, including occasional weekend / after-hours coverage as required
For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
CA, CO, NJ, NY, and WA Annual Salary Range
$91,300—$140,000 USD
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
