Lead 2 GCC Tech Analyst

About the position

The Lead II GCC Analyst has achieved technical proficiency and knowledge of electronic trading systems. The Lead II GCC Analyst is expected to demonstrate strong customer service talent, sound verbal, written, and analytical skills, a proactive and self-motivated work ethic, and excellent teamwork qualities. Flexibility within their role is essential as the needs of CME Group evolve to support new technology.

Responsibilities

  • Field customer inquiries relating to Globex functionality, market events, connectivity, business technology, and product schedules.
  • Conduct architectural discussions regarding current and future states of Globex or other trading systems.
  • Perform technical investigations for both internal and external clients, articulating complex problems and solutions to diverse audiences.
  • Develop ad-hoc queries and perform complex data analysis to support policy, process, procedure, and technology changes.
  • Support all deployments, including bug fixes and new functionality, which may require weekend or after-hours support.
  • Utilize skilled proficiency to execute duties that provide accurate, precise, and timely information to consumers of our services while minimizing risk.
  • Quickly identify business needs to understand consequences and impact, measure urgency, and determine the best course of action.
  • Provide critical assistance involving order cancel, status, and net positions.
  • Provide functional and technical support for all-electronic trading and clearing systems and applications such as iLink, MDP, CME Direct, Drop Copy, STP, Corvil, Splunk, FIX Protocol, etc.
  • Proactively perform mission-critical impact analysis utilizing all available tools.
  • Respond to, investigate, and properly escalate alerts and issues impacting system/market performance and integrity.
  • Continually evaluate current processes and procedures, and when necessary, improvise and introduce new ways to improve efficiency.
  • Support and foster the image and brand of GCC and CME Group through all customer interactions.
  • Consistently display professional communication and conduct, a friendly tone, concise responses, and accountability for one's actions.
  • Treat customer concerns with high importance.
  • Strengthen the GCC’s culture of teamwork by identifying and maximizing opportunities for cooperation, coordination, and collaboration.
  • Be approachable, courteous, and proactive to teammates requiring assistance.
  • Be receptive to feedback and demonstrate a willingness to improve both personally and professionally.
  • Possess a solution-oriented mindset when confronted with challenges or when voicing concerns.
  • Participate in various projects and ensure the team is knowledgeable and prepared to support upcoming enhancements.

Requirements

  • Bachelor’s Degree or relevant work experience
  • 3+ years of trading industry experience
  • Excellent communication (written and verbal) and organizational skills
  • Prior customer support experience in a customer-facing, high stress, fast-paced environment
  • Proficient in MS Office programs
  • Familiarity with Unix based systems
  • Understanding of the FIX Protocol
  • Proficient with Google console / workspace
  • Understanding of network protocols, topology, and tools
  • Proficient with databases and data storage
  • Experience with tools such as Splunk and Corvil

Benefits

  • Competitive total rewards package
  • Annual target bonus opportunity
  • Broad-based equity program
  • Comprehensive health coverage
  • Retirement package including 401(k) and an active pension plan
  • Highly competitive education reimbursement provisions
  • Paid time off
  • Mental health benefit
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...