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Infrastructure Administrator

June 22, 2026

Scope Of Work/Responsibilities <ul><li> Platform Administration: </li></ul>Serve as the platform administrator for the Bank's SaaS Operations portfolio (Datadog, Azure DevOps, and future tools like GitHub and Flexera). Resolve daily support tickets and access requests. Manage user roles, permissions, and platform access. Monitor platform health proactively. Coordinate with vendor support on incidents, service issues, and product queries. <ul><li> Community of Practice Leadership: </li></ul>Lead the monthly Datadog Community of Practice (CoP). Curate topics and present platform updates and walkthroughs. Invite guest speakers as appropriate. Expand CoP coverage to broader SaaS Operations portfolio updates. <ul><li> Access Governance: </li></ul>Define and implement access models (read vs. edit privileges). Establish training, certification, and onboarding prerequisites for elevated access. Set standards for platform use and ensure compliance by application teams. <ul><li> User Community Coaching: </li></ul>Coach users and power users on effective integration patterns. Promote good data hygiene practices. Ensure adherence to organizational data handling standards. <ul><li> Knowledge Management and Updates: </li></ul>Stay current with vendor announcements, release notes, and product updates. Translate technical updates into clear, accessible briefings for internal users. <ul><li> Feature Evaluation and Innovation: </li></ul>Evaluate new platform features released by vendors. Support application teams in proof-of-concept (POC) activities for emerging capabilities (e.g., AI/LLM observability). <ul><li> Automation and Operational Efficiency: </li></ul>Identify recurring support requests and operational patterns. Design and build automations using Python, PowerShell, and/or Bash. Deploy automation solutions via Azure Functions to reduce manual effort. <ul><li> Infrastructure Management: </li></ul>Configure and deploy Datadog components (agents, integrations, private locations). Maintain platform infrastructure in coordination with server and network engineering teams. <ul><li> Service Delivery Compliance: </li></ul>Perform all tasks in alignment with agreed Service Level Agreements (SLAs). Job Requirements Education and Work Experience Hands-on experience deploying and administering enterprise observability platforms, including server/agent deployment, integrations, log management, dashboards, monitors, and alerts; experience with Datadog is a plus. Hands-on experience administering enterprise Agile/DevOps platforms, including user, project, and pipeline management; experience with Azure DevOps and familiarity with Agile and CI/CD practices are preferred. Hands-on experience providing third-level technical support in enterprise IT operations, including incident, problem, and change management aligned with ITIL practices and SLA-driven environments. Technical Knowledge Strong coding ability in Python, PowerShell, and Bash, with Visual Studio Code as the primary IDE. Familiarity with AI coding agents (e.g., GitHub Copilot) and concepts such as system prompts and retrieval-augmented generation (RAG). Practical experience deploying serverless automations on cloud platforms (e.g., Azure Functions or AWS Lambda), with Azure experience preferred. Solid server administration expertise across Windows and Linux environments, including agent installation, configuration, and troubleshooting. Working knowledge of networking fundamentals to support SaaS agent deployment and on-premises components across enterprise network boundaries. Ability to quickly learn and administer additional SaaS platforms (e.g., GitHub, Flexera) as the portfolio expands. Cloud literacy with hands-on experience in Microsoft Azure; AWS experience is a plus. Soft Skills Exceptional written and verbal communication skills, with the ability to translate vendor updates into clear internal briefings and presentations. Strong coaching capability to guide users and power users on platform standards, best practices, and data handling. Strong coordination and stakeholder management skills to engage with internal teams and external vendors. Self-motivated and able to work independently while leading communities of practice and driving automation initiatives. Tools/Software Experience with enterprise observability platforms (e.g., Datadog). Experience with Agile/DevOps platforms (e.g., Azure DevOps). Familiarity with SaaS platforms such as GitHub and Flexera. Experience with IT Service Management platforms (e.g., ServiceNow). Proficiency in development tools such as Visual Studio Code. Certification Relevant cloud certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus. ITIL certification or equivalent is highly desirable. Work Arrangement Hybrid, requiring employees to report onsite three times a week. If the user unit requires contractors to report to HQ, compliance is mandatory. Work Schedule is from 8:00AM 5:00PM Manila Time.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...