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Inbound Reservation Agent - Central Reservations
Inbound Reservation Agent - Central Reservations
The Inbound Reservations Sales Agent assists our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties! Hours of operation are Mon-Sun, 8am-5:30pm. Pay is $16 per hour with the ability to make up to $18.75 per hour with variable compensation. Training in person for 1 week and after that, the position is remote. A minimum Internet connection of 50 MBPS at home is required. This is a seasonal position, lasting thru our busy season, which is typically September 2026 with the possibility to convert to a year around employee based on performance. Candidates must be based in the greater Phoenix area.
Qualifications:
- Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
- Demonstrate excellent problem solving, complaint resolution and negotiation skills
- Possess strong communication skills
- Are passionate about delivering quality service and making a difference in the guest experience
- Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
- Can learn quickly and adapt to change in a fast-paced, high performance driven culture
- Demonstrate exceptional habits of dependability and attendance
- Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser
- Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required
- Education: High School Diploma
About Aramark: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
Remote
Skills:
Communication Skills, Cross-Selling, Customer Support/Service, Equal Employment Opportunity (EEO), High School Diploma, Negotiation Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Service Delivery, Telesales, Up-Selling
About the Company:
ARAMARK
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Company Size:
10,000 employees or more
Industry:
Food and Beverage Production
Founded:
1936
Website:
