Implementation Specialist

<p><strong>Location: </strong><strong>Remote – <em>must reside in the Pacific or Mountain time zones</em></strong></p><p><strong>Position Status: Full-time</strong></p><p><strong>Looking for a role where your work has real impact? </strong> </p><p>At Xenium HR, we’re on a mission to transform workplaces for the better. You’ll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We’re known for building strong relationships with our clients, so we can help identify what their business really needs to transform and thrive.   </p><p><strong>What it’s like to work here</strong> </p><p>Providing transformational services starts within our walls. We’re invested in creating a positive, rewarding experience with opportunities to learn, grow, advance, and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships, service excellence, diversity, equity, and inclusion—and want to work where everyone knows you and your name, Xenium may be the place for you.  </p><p><strong>How this role transforms workplaces:</strong> </p><p>Together with a cross-department implementation team, the Implementation Specialist works magic with data (a whiz at Excel!) and serves as the primary system configuration guru and technical support for new clients on our payroll platform.  From data conversion to client training, this role is a master of the details with a strong client-service mindset. If data analysis and critical thinking are skills you possess, this role is right up your alley!   </p><p>Managing multiple projects at one time, the Implementation Specialist requires steadfast organization and a collaborative communication style.  While you have autonomy and independent work assigned, you work within a team that you depend on and depends on you!  </p><p>70% Data Conversion & System Set up for New Clients - </p><ul><li>New client set up inside Payroll/HRIS platform  </li><li>Lead live Payroll/ HRIS system troubleshooting and/or client system training </li><li>Quality control, auditing (data + system configuration/setup) </li><li>Accurately map prior payroll data to Payroll/ HRIS platform with understanding impact configuration on federal, state and local taxes </li><li>Process first payrolls accurately, on time, and in accordance with wage and hour laws and Xenium best practices </li><li>Configure and test GL file as requested (new & existing clients) </li><li>Work collaboratively with the Payroll Team to ensure a smooth transition of the client to ongoing service, including relevant checklists, details discovered during implementation, report needs, etc. </li></ul><p>20% Cross-functional Team Support - </p><ul><li>Contribute to HRIS Team queue case management, responding to internal tickets and escalations and resolving timely. </li><li>Process payrolls for existing clients in collaboration with the Payroll Team for out-of-office coverage of Payroll Specialists. </li><li>Back-up resource for system demos for prospective clients </li></ul><p>5% Process Documentation & Improvement - </p><ul><li>Seek process improvement for implementation cycle and overall internal and client experience for implementation and document in knowledgebase as needed. </li><li>Support with written training guides, video tutorials, and other client training resources </li></ul><p>5% Individual Development - </p><ul><li>Continuously expand knowledge on payroll system and processes </li></ul><p><strong>Who you’ll work with:</strong> </p><p>HRIS, Operations, Implementation, Payroll, Sales team members and external clients</p><p><strong>Required experience and skills</strong><strong>:</strong></p><ul> <li>Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field or 3–5 years of experience in payroll processing and implementation, client onboarding, client services, or project management, in a PEO, HR outsourcing, payroll, or HRIS environment required. </li><li>PrismHR experience as a technical service provider required. </li><li>Strong customer-facing experience in an implementation or onboarding role; works collaboratively within a cross-functional team. </li><li>Project management & organizational skills – ability to manage multiple client implementations simultaneously. </li><li>Superior attention to detail & a knack for data analysis and critical thinking.  </li><li>Process improvement mindset – ability to identify inefficiencies and suggest improvements to the implementation process. </li><li>Adaptability & flexibility - ability to work in a fast-paced environment with shifting priorities.</li></ul><p><strong>Don’t meet every requirement? We’d still like to hear from you:  </strong> </p><p>If you enjoy being part of a collaborative team, building relationships, and making a difference in workplaces, we encourage you to apply – even if you believe you don’t meet all of the requirements described. Studies have shown that individuals with marginalized identities are less likely to apply for jobs unless they meet every qualification in the job description. Our priority is finding the best candidate for the job, and we welcome candidates from all backgrounds. Xenium HR is an equal opportunity employer, promoting diversity and inclusion and offering a learning and team-focused environment.  </p><p><strong>Total compensation and salary range:</strong> </p><p>Our total rewards philosophy is centered around the whole person, including comprehensive health and financial benefits and life balance resources designed to support the passion, commitment, and energy that is vital to our team members. </p><p>Xenium HR is committed to providing a competitive compensation package. The starting salary for this role ranges from $78,000-83,000/year based on skills/knowledge, years of experience, and ensuring pay equity within the organization. The hiring team will share more details regarding compensation based on your experience and location during the interview process.  </p><p><strong>Benefits:</strong> </p><p>Employer paid medical, dental, vision </p><p>FSA for health & dependent care </p><p>Life & Disability plans </p><p>Employee Assistance program </p><p>Wellness program </p><p>401k with match </p><p>Profit Sharing program </p><p>Paid time off  </p><p>Paid holidays of your choice</p><p><strong>Perks: </strong> </p><p>Flexible work arrangement with autonomy and trust </p><p>Caring leadership </p><p>Quarterly massage </p><p>½ day Fridays in summer </p><p>Tuition/educational assistance for undergraduate degrees </p><p>Sabbatical and travel awards starting at 10 years </p><p>Professional development book clubs and cultural awareness & appreciation conversations </p><p>Regular training events </p><p>Peer Recognition & Reward program </p><p>Employee referral bonus </p><p>Business referral bonus </p><p>Monthly all-team meetings and team events </p><p>Community service </p><p>DEI and culture initiatives & teams </p><p>Discounts on Stoller wine </p><p> <strong>To learn more about the workplace culture at XeniumHR, view our video: </strong></p><iframe width="560" height="315" src="https://www.youtube.com/embed/Wl806R9um6A?si=58a6WXzOKeFGajtb" frameborder="0" allowfullscreen=""></iframe><p><strong></strong><strong>.</strong></p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...