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Hotel Group Sales Manager
Compensation: $75,000 - $80,000 annually based on experience. Bonus Potential.
The Sales Manager will be responsible for the efficient and professional coordination of any assigned convention or meeting group. He or she will be maintaining the information flow to other departments regarding sales functions to maximize customer satisfaction and overall profitability of the hotel. Further, they will maintain a modest sales goal towards group and catering business that will be handled from time of inquiry to departure from the hotel. The Sales Manager will be required to work on-site mostly Monday - Friday with some nights and weekends depending on banquet and local events and hotel functions.
Job Duties:
- Create a dynamic and positive relationships with meeting planners from sales phase through on-site execution of event.
- Actively prospect and qualify new business.
- Handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
- Maintain accurate information in sales management tool (Delphi) on all new and ongoing leads, account information including solicitation efforts as well as all activities to ensure all are complete and documented.
- Produce weekly/monthly sales-related reports and sales forecasts for assigned area of responsibility.
- Produce and review sales contracts, banquet/catering event orders
- Ability to work nights, weekends, and/or holidays.
- Follow proper event management procedures for event execution.
- Maintain accurate and timely internal hotel communication within set time frames
- Proactive sales approach, assertive and fast paced, driven to succeed.
- Ability to communicate effectively with public and other associates.
- Understanding/knowledge of computers and Microsoft office.
- Strong time management skills.
- Detail events and create BEO’s received from Sales Managers for conferences, meetings, and corporate events.
- Document and organize detailed requirements of each function.
- Coordinate activities of various departments to service accounts.
- Communicate with Sales, Front Office, Catering and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
- Assign banquet/meeting room set up based on needs of clients.
- Review work details of banquet personnel to ensure accuracy.
- Monitor in-house group activity providing assistance as needed.
- Work in conjunction with other departments to ensure functions go according to plan as outlined on the BEO.
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
- Conduct walking site inspections throughout property.
- Assist sales staff in promoting hotel, developing leads and securing re-bookings.
- Plan and conduct pre and post-convention meetings with clients and respective departments.
- Document tracking of group activity.Access and input data into a computer system to generate account history reports.
- Must be able to support and develop weekly and monthly revenue forecasts based on programmed and anticipated programmed events
- Participate in business review meetings, special events, sales blitzes, sales meetings, etc.
Job Requirements:
- Minimum 1+ year of hotel sales/service experience
- Experience at a similar size and quality hotel preferred
- Previous Hilton experience preferred
- Must be willing to work some weekends/holidays depending on business demands
- Must have computer experience in Microsoft Word and Excel in Windows
- Prior experience with the Delphi software preferred
Benefits
- Vacation, Holiday, and Sick pay
- Bonus potential (if applicable)
- Medical/Dental/Vision (with opt. out option)
- Hotel Room Discount
- Free Parking
- Meals Provided
- Travel Reimbursement, if needed
- Life Insurance
- AD&D
- 401(k) – 4% Match
- Discount programs
- Education Assistance Program
- Voluntary Long-Term Disability
- Voluntary Short-Term Disability
- Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
- Shoes for Crews
- Commuter Benefits
The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ngoc.diep@hiltonsantaclara.com or call (408) 562-6714 to let us know the nature of your request.
Education
Preferred- Bachelors or better in Hospitality Management or related field
Skills
Required- Critical Thinking
- Detail Oriented
- Multi-Tasking
- Decision Making
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Leader: Inspires teammates to follow them
Motivations
Required- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
