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Home Loan External Production - Home Loan Advisor - External (Carlsbad)

May 23, 2026

JOB TITLE: Home Loan Advisor - External DEPARTMENT: Home Loans Production STATUS: Non-Exempt JOB CODE: 3101 PAY SCALE: $16.90 Hourly GENERAL DESCRIPTION: The Home Loan Advisor - External will proactively solicit new residential mortgage loans to meet established loan quality and production goals. They will develop and maintain a strong network of business relationships to ensure a recurring source for mortgage loan referrals. This network includes mortgage professionals, builders, other professional and personal contacts, and any other referral source the Advisor develops. The external Advisor will enhance this network by regularly participating in business related development opportunities, community events and professional organizations. They will also be expected to handle branch or call center generated referrals only when the member requests an in person meeting. They will provide our members with the same exceptional service they give to their self-generated referrals and always conduct themselves in a professional and ethical manner. The Advisor shall maintain a thorough understanding of the lending programs, policies, procedures and regulatory requirements. TASKS, DUTIES, FUNCTIONS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Originate mortgage loans from self-sourced business and personal relationships by maintaining exceptional service levels and administering a lead management system. Discuss mortgage product options via phone, email or in person with prospective and current borrowers.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assist the member with an appropriate product selection, lock request and provide applicable disclosures as required by law, and dictated by credit union processes.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Obtain and analyze pertinent financial and credit data. Complete an initial assessment of the mortgage application including a review of credit, financial data and collateral information to identify underwriting concerns upfront.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including RESPA, HPML, HOEPA, HCML, ATR/QM, bank secrecy and anti-money laundering laws appropriate to the position.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage mortgage loan pipeline closely to ensure loans are attended to promptly, efficiently and accurately to ensure exceptional service by providing a market leading turn time on applications.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Oversee the loan process from origination to close and provide on-going communication to applicants. This includes renegotiating the interest rate and loan terms due to a change in the initial qualification caused by collateral, income or financial data verification. Demonstrate the ability to delicately handle difficult situations while maintaining complete professionalism.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Work closely with the mortgage resource center and operations staff to ensure the mortgage loan is being moved along in accordance with the credit union standards.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Consistently notate conversations with member in the LOS to ensure proper communication.</li> </ol> PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 3pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Effective oral and written communication skills required to interact with members, branches, call center staff and other outside contacts on the telephone.</li> <li style="margin: 0in 0in 3pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. </li> </ol> ORGANIZATIONAL CONTACTS & RELATIONSHIPS: <ol style="margin-bottom: 6pt; margin-top: 0px;"> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">INTERNAL: Mortgage operations staff, applicable supporting department staff, branch staff, contact center staff, and management</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">EXTERNAL: Member(s), prospective borrowers, realtors, builders, applicable third party vendors, governmental agencies and personal and professional contacts</li> </ol> QUALIFICATIONS: <ol style="margin-bottom: 6pt; margin-top: 0px;"> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">EDUCATION: High school diploma or equivalent work experience or four year college degree preferred.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">EXPERIENCE: Minimum five years in a mortgage related function with at least two years of generating self-sourced business.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">KNOWLEDGE/SKILLS: <ul style="margin-top: 0in; margin-bottom: 10.0pt;"> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Exceptional member service skills.</li> </ul> </li> </ol> <ol style="margin-top: 0in; margin-bottom: 10.0pt;"> <li style="list-style: none; margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"> <ul style="margin-top: 0in; margin-bottom: 10.0pt;"> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong credit and general financial analysis.</li> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Current working knowledge of the mortgage industry.</li> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Excellent ability to collect and report information on market conditions including competitive product and service offerings.</li> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Understanding of the secondary market including governmental programs.</li> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong oral and written communication skills.</li> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Develop and maintain advisory and consultative home loan skills.</li> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Working knowledge of office equipment and intermediate computer skills including excel.</li> </ul> </li> </ol> PHYSICAL REQUIREMENTS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="list-style: none; margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif; font-weight: bold;"> <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif; font-weight: bold;">Prolonged sitting throughout the workday with occasional mobility required.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif; font-weight: bold;">Corrected vision within the normal range.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif; font-weight: bold;">Hearing within normal range. A device to enhance hearing will be provided if needed.</li> <li style="margin: 0in 0in 6pt 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif; font-weight: bold;">Ability to travel for business, as needed to visit with applicants, partners and vendors, to attend meetings at headquarters or to attend conferences/training as deemed necessary by management.</li> </ol> </li> </ol> LICENSES/CERTIFICATIONS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;">MLO Registration required: An individual in this position has been determined to be a Mortgage Loan Originator as defined by the S.A.F.E Act and whose responsibilities include taking applications and discusses terms or negotiates rates on loans secured by real property</li> </ol> Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...