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[Hiring] Senior Product Manager, Clinical Optimization @Teladoc Health

May 25, 2026

Role Description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Teladoc Health is a highly-collaborative, fast-paced, innovative environment where you’ll find your excitement building as you’re both challenged and gratified by progress, every day. We are hiring a Senior Product Manager, Clinical Optimization, who takes an AI forward approach to modernize the tech-enabled workflows that support virtual care delivery across clinical specialties. This role will focus on building scalable capabilities across scheduling, provider availability, workforce optimization, EMR-enabled workflows, and cross-platform integrations.

This is not a feature-factory role. We are looking for a product leader who is outcome-oriented, deeply empathetic to users, comfortable operating in ambiguity, and excited to build 0→1 capabilities that can improve how care teams work at scale. You will partner closely with product, engineering, clinical operations, informatics, data, design, and external partners to define trustworthy, clinically informed solutions that improve provider efficiency, operational capacity, member access, and patient outcomes.

The right person will be able to move fluidly between strategy and execution. They should be comfortable spending time with users and operators to understand workflow pain points, while also partnering with technical teams to design scalable solutions across EMR and non-EMR platforms.

Success in this role will come from delivering capabilities that reduce operational friction, improve provider efficiency, increase care team capacity, and create better member and patient experiences.

Essential Duties and Responsibilities

Own product strategy and roadmap for clinical optimization capabilities across scheduling, provider availability, workforce optimization, and EMR-enabled workflows.
Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
Identify and prioritize high-impact opportunities to improve provider capacity, care team efficiency, member access, and operational performance.
Drive 0→1 product discovery and execution for new capabilities that can scale across clinical specialties for different pool of providers (W2s and 1099s).
Translate complex clinical and operational workflows into clear product requirements, success metrics, and scalable platform capabilities.
Manage a prioritized product roadmap that addresses product needs and aligns with overall company objectives.
Partner with engineering, design, clinical operations, informatics, data, analytics, and business stakeholders to move from problem definition to launch and iteration.
Drive integrations across EMR/EHR and non-EMR platforms, including FHIR/HL7 and SMART APIs, data exchange, workflow handoffs, and operational tooling.
Explore opportunities to use automation, AI/ML, data, and platform capabilities to reduce manual work, improve decision-making, and simplify care delivery.
Use data, user feedback, and business context to prioritize outcomes over activity and measurable impact over feature output.
Influence senior leaders and cross-functional stakeholders through clear storytelling, structured tradeoff discussions, and data-backed recommendations.
Ensure solutions are clinically appropriate, operationally scalable, trustworthy, and aligned with business and patient impact.
Translates complex data and requirements into understandable communications to different audiences.
Participate in a culture of learning and growing.

Qualifications

5+ years of product management experience, ideally in healthcare, digital health, enterprise SaaS, platform products, or regulated environments.
Experience building or scaling products that support complex workflows across multiple platforms such as scheduling, provider operations, care delivery, workforce optimization, capacity management, or operational efficiency.
Background working with healthcare, digital health, EMR/EHR platforms, provider workflows, or clinical operations.
Fluency with API-based integrations, platform interoperability, cross-system workflows, and technical tradeoff discussions.
Experience leveraging AI-enabled tools, automation, analytics, or workflow technologies to improve product execution, operational efficiency, decision-making, or user workflows.
Strong product judgment, including the ability to evaluate build-vs-partner opportunities and make pragmatic recommendations based on user needs, scalability, speed, cost, and long-term platform fit.

Bonus Qualifications

Ability to influence senior leaders and executives through compelling storytelling, crisp communication, and data-backed arguments.
Comfort working in a fast-paced environment with high ambiguity, evolving priorities, and complex cross-functional dependencies.
Strong empathy for users and a collaborative mindset across clinical, operational, technical, and business teams.
Proven ability to drive 0→1 product initiatives from ambiguous problem spaces through launch, adoption, and measurable impact.

Benefits

The base salary range for this position is $130,000 - $155,000.
This position is eligible for a performance bonus and benefits (subject to eligibility requirements).
We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time.
You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...