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Document Collection Associate (NJ)

June 27, 2026

<h2>About Abby Care: Powering the future of care at home for all of America.</h2> Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.<h2>About Abby Care</h2>Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.<h2>The Role</h2>We are seeking a highly organized and compassionate Document Collection Associate to support our onboarding and credentialing processes. In this role, you will be responsible for collecting, reviewing, and managing critical documentation from caregivers and families while ensuring compliance with healthcare regulations.This is a fast-paced, phone-heavy role ideal for someone who thrives in high-volume environments and is passionate about delivering a smooth and supportive experience for families.<h3>Key Responsibilities:</h3><ul style="min-height:1.5em"><li>Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families</li><li>Make outbound calls and handle inbound inquiries to guide families through the documentation process</li><li>Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency</li><li>Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements</li><li>Communicate clearly and compassionately via phone, email, and text</li><li>Maintain organized records and track expiring documents, sending timely follow-ups and reminders</li><li>Collaborate cross-functionally with onboarding, credentialing, and family support teams</li></ul><h3>The Requirements:</h3><ul style="min-height:1.5em"><li>2+ years of experience in customer service, administrative support, or healthcare operations</li><li>Proven experience handling high-volume inbound and outbound calls in a fast-paced environment</li><li>Proficiency with CRM systems, shared drives, and document tracking tools</li><li>Strong organizational skills and exceptional attention to detail</li><li>Ability to multitask, prioritize follow-ups, and meet deadlines</li><li>Compassionate, patient, and professional communication style</li><li>Fluent in both English and Spanish</li><li>Experience with prior authorizations or healthcare operations</li><li>Familiarity with healthcare documentation standards, HIPAA, or Medicaid</li><li>Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms</li></ul><h2>Benefits:</h2><ul style="min-height:1.5em"><li>Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.</li><li>Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.</li><li>Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.</li><li>Set Up for Success. We provide a company-issued laptop to support you in your role.</li><li>Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.</li></ul>We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.<h2>Our Values</h2><ol style="min-height:1.5em"><li>Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”</li><li>Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.</li><li>Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.</li><li>Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.</li><li>Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.</li></ol>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...