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Customer Operations Specialist (100% Remote) – Amazon Store

June 17, 2026

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We're excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.https://www.usfoods.com/careers/job-application-accomodation.htmlNOTE: Before you begin your internal job search, please review the criteria you will need to start the process.This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories. The Cust Ops Specialist provides technical pricing support for local, regional, and national customer concepts in Customer Operations and is considered a Subject Matter Expert (SME) responsible for complex tasks and processes. Customer Operations Specialist provides contract consistency, maintenance of customer master database, adheres to compliance standards, and delivers exceptional customer experience with an important level of precision and accuracy.BECOME A US FOODS® ASSOCIATE!Ready to build a career with a company that's leading the foodservice industry?We help YOU make it! ScheduleMon - Fri8 hour day with start time flexible between 5 am - 8 am AZ timeBenefits: Full US Foods Benefits - DAY 1!medical, dental, vision, 401K, life insurance, and much more!US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. Essential Duties and ResponsibilitiesSubject matter expert in vendor agreements, pricing documentation, incentive documentation, maintenance of customer master database and/or contract documentation. Use critical thinking and in-depth understanding of processes and best practices to make independent decisions and work on more complex requests from internal/external stakeholders.Research, provide support, and resolve multifaceted 2nd tier pricing inquiries and/or audits, troubleshoot price calculations, perform contract linkages, and conduct in-depth analysis of pricing methodologies and procedures.Partner with stakeholders to calculate sell price or apply markup to achieve desired sell price with 2nd tier pricing and customers, as needed. Notify Sales or Market Pricing Teams if desired sell price cannot be achieved.Provide Leads with support on multiple tasks including associate training and mentorship and drafting and maintaining SOPs/reference documents/CAMS to manage workload.Assist and support team Lead with high-profile and/or cross-functional ad hoc projects such as acquisitions, market transfers, and revenue management requests.Cross functionally trained to assist other Customer Operations pricing teams during peak business periods.Other duties at various complexities as assigned by management.Wireless Reimbursement:Not eligible for reimbursement unless required by state of residence.Segmentation:Remote Relationships:Internal: Sales, Market Pricing team, Finance, Revenue Management, Category Management, Acquisition, Vendor Operations, Supplier Income and Billing, PIM (Product Information Management), Business development, Electronic Data Invoicing team, Robotic Process Automation, Market Bid team, Legal, Credit team, and other internal stakeholdersExternal: Vendors, Brokers, Customers Education/Training:Bachelor's degree or equivalent experience requiredExperience/Qualifications:1 year experience in vendor agreements or contract administration with a solid understanding of US Foods pricing rules, concepts, and processes required.2 years' experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, and create pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT required).Experience creating and/or utilizing macros is preferred.Experience with two or more of the following: PeopleSoft/ CASIS/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ Invoice Search Retrieval required.Experience with loading exceptionally detailed entries into a database system is preferred.Experience in process or continuous improvement and the identification of waste preferred.Knowledge/Skills/Abilities:Demonstrate strong and proficient computer skills with the ability to work within multiple screens using various applications concurrently required.Demonstrate effective verbal and written communication skills with the ability to adapt communication styl

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...