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Care Specialist I, LHCSA (Remote)

June 8, 2026

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist to join our LHCSA team. This is a remote role at this time. Department & Position Overview: The Care Specialist is responsible for managing and coordinating home care services for patients in accordance with LHCSA (Licensed Home Care Services Agency) regulations. This role ensures continuity of care, compliance with EVV requirements, and effective communication between patients, aides, insurance plans and internal teams. The Care Specialist plays a critical role in service oversight and maintaining high-quality patient care Every Day You Will: <ul> <li>Coordinate and manage patient care and service delivery in accordance with LHCSA regulations and individualized care plans</li> <li>Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear and timely communication</li> <li>Schedule, assign, and maintain appropriate staffing coverage, including managing callouts, emergencies, and shift changes</li> <li>Match aides to patients based on skills, availability, and patient needs to ensure quality care</li> <li>Monitor and enforce compliance with Electronic Visit Verification (EVV) requirements, including proper clock-in/clock-out practices</li> <li>Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance standards</li> <li>Ensure all services are delivered within authorized hours and in alignment with regulatory requirements</li> <li>Respond to and resolve patient, family, and aide concerns in a timely and professional manner</li> <li>Escalate clinical, operational, or compliance-related issues as appropriate</li> <li>Maintain accurate and timely documentation of all interactions, incidents, and updates in the system</li> <li>Track and report service gaps, compliance issues, and performance metrics</li> <li>Ensure records meet LHCSA, Department of Health (DOH), and internal audit standards</li> </ul> Ideal Candidate Will Possess: <ul> <li>High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)</li> <li>1+ years of customer service in a high volume call center environment, healthcare or homecare agency </li> <li>Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint   </li> <li>A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience  </li> <li>Ability to organize, set priorities and manage time effectively  </li> <li>Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types  </li> <li>Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully </li> <li>Attention to detail in reviewing records</li> <li>Ability to meet and/or exceed targets/metrics   </li> <li>Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking </li> <li>Exceptional customer service skills</li> <li>Excellent communication and problem-solving skills</li> <li>Ability to work in a fast-paced, high-volume environment</li> </ul> Nice-to-Haves: <ul> <li>2+ years of relevant experience in a healthcare call center or contact center environment</li> <li>Prior experience in home care, healthcare coordination, or scheduling preferred</li> <li>Knowledge of LHCSA regulations and EVV requirements is a plus</li> <li>HHA Exchange or Medflyt EVV software experience a plus</li> <li>Bilingual in Spanish, or other languages, desired</li> </ul> Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV<div class="content-pay-transparency"><div class="pay-input"><div class="description">At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</div><div class="title">Compensation Range</div><div class="pay-range">$20—$23 USD</div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...