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Appointment Setter and Sales Representative

June 12, 2026

Position Overview We are seeking a proactive and personable Appointment Setter to engage with warm inbound leads across Australia and New Zealand who have expressed interest in owning a franchise with Jim's Cleaning. This role is focused exclusively on lead engagement, qualification, nurturing, and appointment setting. You will be the first point of contact for prospective franchise owners, helping determine their level of interest and suitability before scheduling consultations with the onshore Franchise Sales team, who will handle the sales process and close the deal. The ideal candidate is a strong communicator who enjoys speaking with people, building rapport, and creating opportunities through effective lead qualification and follow-up. Work Schedule - Monday to Friday | 8:00 AM to 5:00 PM Manila time Work Arrangement: Work from Home Key Responsibilities - Contact warm inbound leads generated through Facebook, website inquiries, and other marketing campaigns. - Engage prospects via phone, email, SMS, and other communication channels as required. - Conduct initial qualification conversations to understand the prospect's background, interest level, business goals, availability, and suitability for franchise ownership. - Provide a high-level overview of the franchise opportunity and answer basic inquiries. - Build rapport and maintain consistent follow-up with prospects who are not yet ready to proceed. - Schedule qualified prospects for consultations with the onshore Franchise Sales team. - Maintain accurate records of all interactions, notes, and appointment outcomes within the CRM. - Manage lead pipelines and ensure timely follow-up on all assigned inquiries. - Re-engage aged or inactive leads to identify renewed interest. - Meet or exceed targets for contact rates, qualified appointments, and appointment attendance. - Coordinate closely with the sales team to ensure smooth handover of qualified prospects. Required Qualifications - Minimum 2 years of experience in appointment setting, lead generation, outbound calling, or inside sales. - Excellent verbal and written English communication skills. - Experience supporting Australian or New Zealand clients is highly preferred. - Strong interpersonal skills with the ability to quickly build trust and rapport over the phone. - Comfortable handling objections and keeping conversations focused on securing appointments. - Experience using CRM systems and maintaining accurate lead records. - Strong organizational and follow-up skills. - Self-motivated, goal-oriented, and able to work independently in a remote environment. Preferred Qualifications - Familiarity with Facebook lead generation campaigns and inbound lead management. - Experience working with high-volume lead pipelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...